Cancellations due to Government enforced Covid restrictions will all receive a full refund, regardless of the timescales involved.
For normal cancellations you may cancel your booking and receive 100% refund anytime up to 30 days before check-in. Cancellations between 14 days and 30 days before check-in will receive a 50% refund. For cancellations between 14 days and date of stay there is no refund.
Our cancellation policy is designed to prevent the Cottage from being left empty due to late cancellations leaving insufficient time to re-book.
On booking we take a 25% deposit. The rest of the payment is due 2 months before your stay. We will send an email in the days up to the 2 months to remind you that the final payment is due to be taken. We can take payment automatically from the original booking card unless this has expired and therefore we will need to arrange a time to call to take the final payment over the phone. If you book within the 2 months the balance is due within 7 days or before your stay if shorter.
Please note that by booking this property you agree to the following Damage Policy.
You are responsible for the safekeeping of the property and its contents, therefore you must remember, among others, to lock all doors and windows and ensure the Property is safe on your departure.
You must keep the Property and its contents in the same state of repair as at the start of the stay, and shall leave the Property in the same state of general order in which it was found when you arrived.
You will be responsible to reimburse us for all damage(s), breakage(s) or loss(es) caused to the Property and its contents by you and/or the rest of your guests including pets. Where any damages or breakages occur you should report it as soon as is reasonably practicable to us.